Sarah Quinney · The E-Commerce Business Coach · Surfcoast VIC E-Commerce Founders Community · Subscribe → By application only
The Community · For e-commerce founders

A room of twelve.
Run by me.

The E-Commerce Founders Community is a small, curated mastermind for women running brands at $50k–$500k a month. One weekly call with me. A private channel of peers. The same playbooks I run for private clients — shared across a group small enough to know each other's numbers.

Twelve founders in the room. Always twelve. 6-month minimum. By application only.

Sarah Quinney
Sarah Quinney
Coach-in-residence
One coach. Twelve founders. Every Monday morning. Since 2017.
The problem · §02

Most rooms are full of people who haven't actually built one.

You're outgrown the broad-stroke founder programs. The questions you have now don't have YouTube answers — they're about margin at $300k a month, every-person hire, a wholesale channel that's eating your DTC, a brand program that needs rebuilding before peak.

What you need is a small room of women who are running the same kind of business as you, and a coach who's run paid media and operations at the next tier. Not an influencer. Not a 200-person Slack. Not another course.

Twelve founders, one room, one coach. The same operating discipline I sell to my private clients — shared across a peer group small enough to know each other's numbers.

The room moves · §03

E-commerce growth is four numbers, not a feeling.

Most rooms talk about acquisition in the abstract. We don't. The Community runs on the operator's identity: revenue = traffic × conversion × AOV × repeat rate — and every Monday call moves at least one of those four numbers on at least one member's account.

01
1.9× → 3.4×

Blended ROAS

Account architecture rebuild + hook-led creative on a four-week rotation. The bar isn't platform ROAS — it's blended.

+50% · Q3 2025 cohort
02
22% → 34%

Contribution margin

Shipping recovered, returns desk repaired, free-gift threshold tuned to AOV. Real leakage isn't in your ad account.

+50% · Q3 2025 cohort
03
19% → 38%

Repeat customer rate

Klaviyo flows segmented by lifetime spend, SMS for the post-purchase, email for the rest.

+50% · Q3 2025 cohort
04
$92 → $138

Average order value

Bundle ladders, free-gift thresholds, post-purchase upsells. AOV is the cheapest growth lever you have.

+50% · Q3 2025 cohort
What's inside · §04

Six things every member gets.

The Community runs membership with two included parts. You're in or you're not.

01

Weekly e-commerce coaching call

Every Monday morning, live with me. Ninety minutes of P&L review, hot-seats, and a tactical teach. Same room, same coach, every week.

  • Mondays 10am AEST
  • P&L hot-seats
  • Tactical teach
  • Recorded + indexed
02

Private e-commerce founders' community

A private channel of twelve vetted women e-commerce founders. Real-time peer answers from women who've actually built.

  • Vetted member roster
  • Anonymous post option
  • Real-time peer answers
  • Category search
03

E-commerce acquisition playbooks

The exact paid + organic plays I run for private e-commerce clients. Meta, Google, TikTok, SEO. Quarterly-updated templates.

  • Meta · Google · TikTok
  • Real-account walk-throughs
  • Quarterly-updated templates
  • SEO + organic system
04

E-commerce retention & LTV systems

Email, SMS, post-purchase, win-back. Klaviyo flows and Shopify segments built around lifetime spend, not source.

  • Klaviyo flows & segments
  • LTV-led segmentation
  • Post-purchase & winback
  • Loyalty & VIP play-books
05

Personal Shopify + Klaviyo audit

Within month one I personally audit your store and your email programme. Done by me — not a junior on the team.

  • Personal Shopify audit
  • Klaviyo programme audit
  • Action items, ranked
  • Delivered by month one
06

Bi-weekly 1:1 with your e-commerce coach

A private 30-minute slot in my calendar every fortnight. For the specific call you don't want to bring to the group.

  • 30 min · fortnightly
  • Private 1:1 with me
  • Bank unused slots
  • For the call you can't take in the room
The rhythm · §05

The rhythm of the year.

The Community runs on a weekly, quarterly and annual cadence. The Monday call is the heartbeat.

Every Monday · 10am AEST
Group coaching call — 90 min
Live with me. P&L review, hot-seats, decisions signed off before noon. Recorded and indexed if you can't make it.
INCLUDED
Daily · Mon–Fri
Private community channel
Twelve vetted women founders, in one room. Ask the question you'd never ask in front of your team.
INCLUDED
Every fortnight
Coach-in-residence office hours
A 30-minute slot in my calendar. For the specific call you don't want to bring to the group. Book it when you need it.
INCLUDED
Every quarter
Half-day strategy intensive
The whole room together, virtual, deep on one topic. Past quarters: Q4 promo planning, Meta media at scale, the hiring playbook.
INCLUDED
Twice · within month one
Personal site + Klaviyo audit
I audit your store and your email programme personally. Plain-English report, action items ranked by revenue impact.
INCLUDED
The receipts · §06 · since 2017
Verified · Further references on application
12
Founders in the room
Hard cap · capped at 12
6 mo
Minimum commitment
Six-month minimum · monthly thereafter
$1.24B
Managed media
Lifetime · 11 yr.
5.0
Member reviews
★★★★★ · 41 verified
The results wall · §07 Real members.

Real Shopify dashboards.
Real members.

Year-on-year analytics exported from active and alumni e-commerce member stores.

★★★★★ 5.0 · 41 verified reviews
Nessa Bell+253%
Nessa Bell Studio
Nessa Bell · Apparel

"Since working with Sarah we have grown 253% and we're just compounding month after month."

Mara Lindholm+107%
Atelier Marin
Mara Lindholm · Coastal apparel

"Sarah moved us off a quarterly cycle and onto a Monday morning. The discipline alone was worth the fee."

Dean Holroyd+37%
Hesper House
Dean Holroyd · Home & ceramics

"Half the value came from the AI systems Sarah built into our returns desk."

Melissa Devereaux+150%
Devereaux & Co.
Melissa Devereaux · DTC

"150% growth from Sarah's coaching. I now have control over my own marketing."

Anna Cannella+53%
Anna Cannella
Anna Cannella · Long-term

"Thank you Sarah for being a coach and mentor. The growth of this brand is a testament to your guidance."

Sara White+62%
Sara White Studio
Sara White · DTC founder

"Pace and momentum — good pressure that keeps you moving forward."

Nessa Bell+253%
Nessa Bell Studio
Nessa Bell · Apparel

"Since working with Sarah we have grown 253% and we're just compounding month after month."

Mara Lindholm+107%
Atelier Marin
Mara Lindholm · Coastal apparel

"Sarah moved us off a quarterly cycle and onto a Monday morning. The discipline alone was worth the fee."

Dean Holroyd+37%
Hesper House
Dean Holroyd · Home & ceramics

"Half the value came from the AI systems Sarah built into our returns desk."

Melissa Devereaux+150%
Devereaux & Co.
Melissa Devereaux · DTC

"150% growth from Sarah's coaching. I now have control over my own marketing."

Anna Cannella+53%
Anna Cannella
Anna Cannella · Long-term

"Thank you Sarah for being a coach and mentor. The growth of this brand is a testament to your guidance."

Sara White+62%
Sara White Studio
Sara White · DTC founder

"Pace and momentum — good pressure that keeps you moving forward."

— Thirty-five further reviews available on application.See all case studies →
The path · §08

What success looks like — across the cohort.

Eight numbers, three years of the room. What compounds when you stop trying to be everywhere.

+33%
Repeat customer rate

+50% lift since formal retention build, across active members.

+400%
Best-month uplift

Standout case · apparel member · BFCM.

+107%
Avg revenue lift

Trailing 12 months · across the cohort.

+151%
Email-driven sales

Avg lift inside year 1 of joining.

3 yrs
Median tenure

Most members renew for a second + third term.

DIY
Off agency retainers

Members ditching the agency invoice.

37%
Repeat customer rate

Member median · 90-day trailing.

−13%
Avg CAC reduction

Year 1 of joining · across active members.

Raw posts from the #wins channel · §09

From the #wins channel.

Unedited screenshots from the private member channel — 12 of many.

Kay
Verified member
BFCM

Mid-six-figure BFCM Friday — calmest launch yet. The room kept us all calm.

BFCM · APPAREL
Janice
Verified member
35.9%

Returning customer rate above target for the third quarter running.

35.9% RETURNING · ROAS HOLDS
Narelle
Verified member
DIY

Off the agency in month four. DIY ads now run better than the retainer ever did.

DIY ADS VS AGENCIES
Sara W.
Verified member
+151%

Same quarter year-on-year up 151%. The Monday cadence kept us on the plan.

+151% SAME QUARTER LY
Nessa
Verified member
+24%

+24% YTD and a viral hit on TikTok we shipped from the Monday call.

+24% YTD · VIRAL ON TIKTOK
Megan
Verified member
3.7×

First properly built funnel pushed ROAS past 3.7× and held for the launch window.

3.7× ROAS · FIRST FUNNEL
Pamela
Verified member
3 yrs

Three years in the room. The compounding only really started in year two.

LONG-TERM MEMBER
Casey
Verified member
2 yrs

Two years on Shopify in the room. Re-platformed, restructured, and held the team.

2-YR MEMBER · SHOPIFY
Mel
Verified member
DTC

DTC store owner who came in solo and is hiring her first marketer this quarter.

DTC STORE OWNER
Edwynna
Verified member
alumna

Mastermind alumna, still in the alumni channel, still shipping playbooks every quarter.

MASTERMIND ALUMNA
Janice
Verified member
2 yrs

Two years in. Renewed for a third because the room is the network.

2-YR MEMBER
Sarah O'C.
Verified member
active

Active member. Brings the receipts to the Monday call every fortnight.

ACTIVE MEMBER
One coach. One room. One wall of receipts that keeps growing.
What success looks like · §10

The path from one founder to a network.

Four milestones, in plain language, from the first hot-seat through to compounding renewals.

01

You're in the room

Inside the first thirty days you know the other eleven founders by name and category. The first hot-seat is yours.

02

Mondays replace firefighting

By month two your week starts with the call and a clear three priorities. The first two audit items have shipped.

03

Compounding wins

By month four, email programme rebuilt, margin signals moving, Meta architecture redone.

04

A working rhythm + a real network

At month six the firefighting cycle is gone. You leave with a working operating rhythm and eleven women who know your numbers.

The investment · §11
By application only

One price. No upsells.

$1,850
/ month
You commit to
$1,850 a month, 6-month minimum. One price point — no bonus modules, no fractional exec upsell, no retreat add-on.
12 founders
Hard cap
6 months
Minimum
70%
Extend at mo. 6
Apply for the room →Replies from Sarah within 2 business days
What it would cost otherwise.

The same senior coaching, priced four ways.

Option Cost Notes
Private fractional growth $8,500/mo inc. GST 1:1 retainer · capped client book
Big-room mastermind $1.5–3k/mo 100+ members · coaches you'll rarely meet
A high-end course library $3–10k once On-demand video · no live coaching · no room
This community $1,850/mo inc. GST Twelve in the room · me on every Monday call
Honest qualification · §12

Who this is — and isn't —

About a quarter of applicants are referred to the foundational program or to Fractional Growth instead.

This is for you if
  • DTC e-commerce founder, $50k–$500k / month revenue.
  • 12+ months in business — you've found product-market fit.
  • You'd rather be in a peer group of senior founders than a class.
  • You can commit to ~3 hours a week (Monday call + 1:1 + implementation).
  • You're a woman founder, or comfortable being in a women-led room.
  • You can commit to six months minimum.
This isn't for you if
  • ·Under $50k / month — the foundational program is a better fit.
  • ·Over $1M / month — the Fractional retainer is the better fit.
  • ·You want 1:1 only — this is a peer-group format by design.
  • ·You won't show up to the Monday call most weeks.
  • ·You're allergic to group work or sharing your numbers in a room.
  • ·You're after a course library — this is live coaching, not on-demand.
★★★★★

"It has been a blessing to have someone as committed as Sarah as my coach. Constant growth, year after year — 512% in the first year inside the room."

— Nessa Bell, founder · Nessa Bell Studio
+512%
Year 1 inside the room
Sarah Quinneyask me anything
Frequently asked · §13

The questions founders ask first.

If yours isn't here, ask it on the application — every reply comes from me.

How is the Community different from a typical group program?

Most masterminds are run by a team. This one is run by me. Every Monday call, every 1:1, every quarterly intensive — me. The cap on the room (max 12 founders at a time) is what makes that possible.

What revenue band is the Community for?

Active members run brands doing $50k to $500k per month. Below that, you'll get more out of the foundational programme instead. Above $1M / month, we should be talking about private fractional growth.

Why only women founders?

Nine of every ten members are women, by design. The room is built around the realities of running an e-commerce business while also running a life that includes children, carers or other businesses.

How much time will it take a week?

Plan on three hours: one for the Monday call, one for a 1:1 every fortnight, and one for implementation between sessions.

What's the minimum commitment?

Six months. The first ninety days build the rhythm and the second ninety days compound it. About 70% of members extend or renew at the six-month gate.

How many founders are in the room at any time?

Twelve. Always twelve. New members join only when a seat opens — usually two or three per year. There's a real waitlist.

— Five more on the full FAQ page. See all questions →
Taking applications

Ready to be one of
twelve in the room?

Five short prompts. Five minutes. I read every application personally and reply within two business days — yes or no, with the why.

Apply for the room →
$1,850/month inc. GST · 6-month minimum · by application only